Privacy Policy

Protecting our customers’ information and privacy is our top priority. Capian’s privacy policy includes its employees, agents, partners, contractors and affiliates.

We treat information about our customers, including personal information, as strictly confidential, consistent with all legal and regulatory requirements. We employ a combination of technology and standard practices to ensure your information is safeguarded from unauthorized access or exposure. The information we collect about you in the course of conducting normal business will only be shared with third parties upon your consent or as required by law. We collect customer information based on our business relationship with you and your use of the services and solutions we provide. Some examples include:

Contact information that allows us to communicate with you, including your name, address, telephone number and email address.
Billing information related to your financial relationship with us, including your payment data and history. Our third-party payment provider, Stripe, must receive your payment data in order to process your payment with Capian. You can view Stripe’s privacy policy here: Stripe privacy policy
When using the browser extension, Web page data and screenshots are sent to Capian to build your reports.

For more information or to address any concerns, please contact Jean-Michel Lacroix, the privacy officer

How safe is Capian?

We know data confidentiality is critical to our clients and their trust in our product is based on our capacity to protect their data. We implement the best security practices in the industry.

What browsing data do you store?

We only store the information you provided and some metadata about the page you were on when you submitted your screenshot. The data is used to help you make better reports and to power AI-assisted features within the service.

Data property

It’s your data. You own the data. Any stored data will be deleted upon a client’s request.

How we use your data

Your data is primarily used to provide and display your reports within Capian. In addition, we may use your data in the following ways:

AI-powered features: Capian uses artificial intelligence to provide features such as automated field extraction, content analysis, and evaluation assistance. When you use these features, your data (including text descriptions, recommendations, and screenshots) may be processed by third-party AI providers (such as Deepgram, OpenAI, and Anthropic) solely to deliver these features. These providers are contractually bound not to use your data for training their models and to delete it after processing, in accordance with their data processing agreements.
Aggregate research and analysis: We may use anonymized and aggregated data derived from evaluations to produce industry research, reports, and statistics about usability trends. This data is stripped of any personally identifiable information and cannot be traced back to individual users, projects, or clients. No individual findings, screenshots, or reports are published or shared — only statistical patterns across the entire dataset.
Service improvement: Our staff may access your data to debug issues, improve performance, and enhance the service.

Who will have access to my data?

You and those with whom you share reports. Shared reports have unique private URLs so that you can easily share reports with users without Capian accounts. This URL is like a password. Be sure to keep it safe.

Our staff may access your data to debug issues or improve performance. Third-party AI providers process your data only when you use AI-powered features and only for the duration needed to deliver results. Capian will not reveal your individual reports to anyone under any circumstances.

What happens when I delete my account?

Everything is deleted. Your configuration as well as any data we would have retrieved and stored.